Terms and Conditions

Last Updated: August 2026

By using the delivery services provided by ShweDeli (“we,” “us,” or “our”), you agree to the following Terms and Conditions.

1. Introduction and Acceptance

1.1

By downloading, registering for, or using the ShweDeli application and its services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.

1.2

If you do not agree to these Terms and Conditions, you must stop using the application and its services.

2. Account Registration and Security

2.1

To use our services, you must register for an account using accurate and complete information, including your name, phone number, address, and other required information.

2.2

You are responsible for maintaining the security of your account password and One-Time Password (OTP). You are also responsible for all activities carried out through your account.

3. Services and Ordering

3.1

Through the ShweDeli application, users can place orders for available products, food, and parcel delivery services.

3.2

Once an order has been confirmed, the delivery will be handled by a delivery driver (Rider). Users are responsible for providing accurate and complete order, pickup, and delivery information.

3.3

Users must not request the delivery of prohibited items, including but not limited to illegal drugs, weapons, illegal goods, hazardous materials, or other items prohibited by applicable laws or ShweDeli policies.

4. Pricing and Payment

4.1

Delivery fees and product prices will be clearly displayed in the ShweDeli application before the order is confirmed.

4.2

Depending on the available payment options, users may pay through online mobile payment platforms such as KPay, Wave, MPU, or through Cash on Delivery (COD).

4.3

Changes in product prices, additional delivery charges, or additional charges resulting from weather conditions, road closures, or other circumstances will be displayed in the application before the order is confirmed, where applicable.

5. Cancellation and Refund

5.1

Users may cancel an order only before the order has been accepted by the delivery driver or before the merchant/shop has started preparing the order.

5.2

If the merchant has already started preparing the order or the delivery driver has already departed for pickup or delivery, cancellation may result in applicable cancellation fees or the user being responsible for some or all of the order value.

5.3

If an item is damaged or fails to arrive due to an error or fault attributable to ShweDeli, we will investigate the issue and provide a refund where applicable.

6. Limitation of Liability

6.1

We will make reasonable efforts to notify users of delivery delays caused by weather conditions, traffic congestion, accidents, or other unforeseen circumstances. However, ShweDeli will not be liable for delays caused by natural disasters or other circumstances beyond our reasonable control.

6.2

ShweDeli will not be responsible for loss, damage, or delays resulting from incorrect or incomplete information provided by the user, including an incorrect delivery address or phone number.

7. Privacy

Users' personal information, including their name, phone number, and location information, will be collected and used only as necessary to provide and operate our services.

We will protect and handle personal information in accordance with our Privacy Policy.

8. Changes to These Terms

We reserve the right to modify or update these Terms and Conditions when necessary.

Any changes will be announced through the ShweDeli application or other appropriate communication channels.

Users are responsible for reviewing the latest version of these Terms and Conditions.

9. Contact Us

If you have any questions or concerns regarding these Terms and Conditions, please contact us using the information below:

Email: support@shwedeli.com
Phone: 09 757 722 197